If they're the same, the password entry is accepted if not, it's rejected. When you (or someone else) enters a password for the account, it undergoes the same processing, and the resulting strings of characters are compared. Internet companies use increasingly sophisticated methods to encrypt passwords the idea is that your password should be transformed in a one-way process into a string of near-random characters. Q: What method was used to encrypt the passwords, and how hard will they be to decrypt?Ī: eBay hasn't yet answered our question on this. eBay says that this was stored separately. Q: Do I have to change my "secret question", which is used if I can't remember my password?Ī: No. Advise your friends (and relatives) about this too: if eBay's username database has leaked to any extent, all those people are very vulnerable to phishing. Type the site's address into your browser. To avoid this, don't follow any links in emails that seem to come from eBay. (Those tend to say something like "eBay user, change your password!" and should always be ignored.)īut if hackers have got hold of a database with your email address and username (aka customer name), then they can format an email which will look just like the real thing – but lead you to a fake site that looks like eBay but will capture your login details. Normally, you can recognise a real eBay email because it contains your username in the subject line – which run-of-the-mill phishing attempts don't have.
The problem is that eBay is going to be sending out lots of emails asking people to change their password. Q: What's the biggest risk from this hack?Ī: The most obvious one is "phishing" emails pretending to be from eBay asking you to reset your password, but which direct you to a fake site that will steal your password. But the fact that the hackers targeted eBay and its customer database suggests that they were commercially oriented, rather than an Anonymous-style "hacktivist" group.Ī: That varies from country to country, but enterprising villains could certainly use it for online identity theft.Ī: eBay says not PayPal, its payment arm, says it was not affected, and that all its information is encrypted.Ī: If you want to be ultra-cautious, yes, but make it different from your eBay one. It's best to assume that it all was.Ī: eBay hasn't said, and it's unlikely that any group would claim responsibility. It hasn't said how much of that data was copied. If you haven't changed your password since then, you should.Ī: eBays says that the database with users' customer names, encrypted password, email address, physical address, phone number and date of birth was breached. Do I really need to?Ī: eBay says that it discovered the hack about two weeks ago, and that it happened between "late February and early March". Q: But I just changed it a few weeks ago when all the Heartbleed stuff was happening. We recommend you log out of your account whenever you’ve finished using eBay, especially if you’re using a public or shared device.A: Yes. To log out, select your name in the top left-hand corner of most eBay pages, then select Sign out. If you can’t sign in and believe your account may have been compromised, our article on getting help with a hacked account will guide you through your next steps. If you’re still having problems logging in, you can reset your password - opens in new window or tab. Try manually entering your new username and password If you recently changed your username or password, your browser might remember your old information.If you experience any problems signing in, here are a few things to check: If you can’t sign in to your eBay account
#Ebay sign me out of all devices verification
Enter the phone number or email address associated with your Facebook account and your password.Enter your password and select Continue.Enter the phone number or email address associated with your Google account and select Continue.Go to our Sign in - opens in new window or tab page.You can sign in using your email or username, or with Facebook, Google, or Apple, if you’ve linked your accounts. You’ll also need to be signed in to exchange messages with other eBay members. You’ll need to sign in to your account to access My eBay - opens in new window or tab, where you can keep track of all your buying and selling activities, view items you’ve saved to your watch list, and find your favorite sellers and searches. Looking to sign up for an eBay account? You’ll find everything you need to know in our article on creating an account